MANAGED IT SOLUTIONS

Now it’s as simple as 1, 2, 3. You can enjoy a 30 minute response 24 hours of the day, 7 days of the week, every week.

It’s easy to get service: Call us, send us an email, fill out a ticket or live chat with us on our website or even open a ticket right from the taskbar of your computer. Whatever works best for you, we are there for you.

What you can expect

We offer full service as well as a-la-carte so you can pick and choose what’s most important to you. As your needs or priorities shift, you can upgrade or downgrade your plan at any time.

  • Response within 30 minutes (depending on package)
  • Reliability – you can always count on us
  • Punctuality – We have enough team members to make it on-time
  • Professional – Our team are dresses the part, are courteous and knowledgeable
  • Knowledgeable – All the IT guys call us for help
  • Always available – Choose between 9-5 M-F, 24/7 or break-fix
  • Excellent Customer Service – We want you to recommend us to your friends
  • Guarantee – Satisfaction guarantees including labour

We will give you a comprehensive report every 3 months of everything we did, what you should know and our recommendations of course.

You will get 1 15-minute consultation with Karl Chin every quarter where we can discuss any issues and our recommendations.

Premium Managed Anti-Virus that protects you from:

  • Email threats
  • Identity theft
  • Phishing attacks
  • Ransomware
  • Network attacks
  • Firewall intrusions
  • Hackers
  • and more

Unlimited cloud backup storage space to store all your critical files and systems

Wouldn’t it be nice if someone would tell you your computer will crash next week or next month instead of getting the surprise? Or if someone told you your computer could be faster with a few tweaks?

Startup

$CALL
  • 10% Discount on Other Services
  • Response within 24 Hours
  • 10GB Cloud Backup Storage
  • Level 1 NOC
  • We’ll monitor and make recommendations
  • Not Included
  • 1 Free Remote Ticket for every 3 PCs
  • Not Included

Growing Business

$CALL/ mo /pc
  • 20% Discount on Other Services
  • Response within 4 Hours
  • 20GB Cloud Backup Storage
  • Level 1 NOC
  • 9-5 M-F Support Hours
  • Not Included
  • 1 Free remote Ticket per PC
  • 5 minutes onsite visit per PC included

Only Results Matter

$CALL/ mo /pc
  • 30% Discount on Other Services
  • Response within 1 Hour
  • 100GB Cloud Backup Storage
  • Level 2 NOC
  • 24/7 Helpdesk
  • 3rd Party Vendor Communcation
  • Unlimited Free Remote Tickets
  • 15 minutes onsite visit per PC included

Included in every package

  • Premium Antivirus

  • Cloud Backup

  • Anti Spam

  • Device Monitoring

  • Network Monitoring

  • Server Monitoring

  • Remote Technical Support

  • Quarterly Reporting

  • License Compliance

  • Service Level Agreements

  • Web Hosting

  • 1 Branded Email Account

  • Discounts on billable services

  • 15 minute 1 on 1 Quarterly Consultation

  • Total Satisfaction

Included in Only Results Matter Package

Included in Growing Business

  • Server Maintenance

  • Patch Management

  • Endpoint Security Management

  • Network Health Monitoring

  • Device Maintenance

  • Performance Optimization

  • Server Management

  • Device Management

  • Network Management and Optimization

  • Group Policy Management

  • Warranty Tracking

  • Liaise with 3rd party vendors

  • Implement and enforce IT policies

  • Asset Management

  • Strategy Meetings

Step 1

Request Quote

Fill out our quotation request form

And we will get in touch with you within 24 hours to make sure we understand all your needs.

Step 2

We have a discussion

We meet with you

To get a clear understanding of your goals and priorities and make sure we are a right fit.

Sign the contract

Finally, you get the help you've always dreamed of

First thing is first

We will visit your locations and do an to document all of your systems and infrastructure and add you to our system.